PRIVACY & SECURITY
Last update:
8th May 2025
Lodgicl Operations Pty Ltd (ABN 96 681 023 012) is committed to protecting your privacy and safeguarding the personal information of all individuals we interact with, including customers, partners, contractors, website visitors, and employees. Our practices align with the Australian Privacy Principles under the Privacy Act 1988 (Cth). Personal information refers to any data that can reasonably identify an individual.
(a) We collect personal information through various interactions, including when you use our digital platforms, contact us, participate in programs, or enter into employment or contractual agreements.
(b) This information may include your name, contact details, device or system identifiers, company affiliation, job title, or other relevant data.
(c) Information may also be collected from third parties with your consent.
(d) If you provide personal information about someone else, you must have their permission to do so.
(a) Information is collected through direct communication, such as emails, forms and surveys.
(b) We collect data through automated tracking such as browser type, IP address, and usage metrics.
(c) We may also receive information from authorised third-party partners, service providers, or through your interaction with Lodgicl’s software-as-a service (SaaS) products.
(a) We use your personal information to deliver and improve our services and respond to your enquiries.
(b) The information is used to manage accounts and operations, meet regulatory obligations, and support analytics and customer experience improvements.
(c) We may also use your data to communicate updates, manage pilot programs, and develop or test new products.
(a) Your personal information may be disclosed to our employees, contractors, insurers, and service providers where reasonably necessary.
(b) We may disclose information to legal authorities to meet compliance requirements or enforce our rights.
(c) If our business structure changes, data may be transferred to a new owner or legal entity.
(d) We ensure international data transfers comply with applicable laws and privacy protections.
(a) We take appropriate measures to protect your data, including ISO 27001-compliant infrastructure, encryption, and access controls.
(b) Regular audits and monitoring help ensure data security and prevent unauthorised access.
(c) Despite our efforts, no method of data storage or transmission is entirely secure, and users engage with our services at their own risk.
(a) We retain personal information only as long as necessary for the purposes it was collected, unless longer retention is legally required. For example, we may retain certain data for up to 7 years to comply with statutory obligations.
(b) You are responsible for providing accurate and current data.
(c) You may request updates or corrections by contacting us.
(d) You may request the deletion of your personal information by contacting us. In some cases, we may retain certain data for legitimate business, legal, security, or compliance purposes — such as fraud prevention, financial record-keeping, or to meet regulatory obligations. We follow a secure deletion process to ensure your data is removed from our active systems or retained only in anonymised form. Please note that removal from backup systems may involve a short delay due to technical constraints, during which your data remains protected.
(a) You may request access to the personal data we hold about you by contacting us.
(b) Requests will be assessed in accordance with legal obligations, and we may refuse access under certain circumstances.
(a) You may access, correct, delete, or withdraw consent for your data at any time.
(b) Opt-out requests may be submitted by contacting us or by using features within our services.
(c) Uninstalling our application or ceasing use of our services also stops data collection.
(d) If you are located in a jurisdiction with specific data protection rights (e.g. the EU or UK), you may have additional rights in relation to your personal information.
(a) We use cookies and tracking technologies to analyse traffic and enhance your experience.
(b) Cookies may store user preferences and browsing patterns; disabling them may limit some functionality.
(c) We may link to third-party services or websites; Lodgicl is not responsible for their privacy practices and users are encouraged to review their policies.
(a) If using our mobile app, we may collect approximate location data (such as city or region) to customise services.
(b) System information including device IDs, operating system types, and usage patterns may be collected automatically to support analytics and service improvement.
(a) This Privacy Policy may be updated periodically, with changes published on our website and effective upon posting.
(b) We encourage regular review of the www.lodgicl.com website to remain informed.
(c) We may also notify you of significant changes via email or through our software-as-a-service (SaaS) products.
(a) If you have concerns about your personal data, please contact us.
(b) We aim to respond to privacy complaints promptly and thoroughly.
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